Good to know.

Choose an available style, colour and size, select a quantity and add it to your shopping bag. Review your selection before continuing to Shopify checkout. The available delivery options, charges and payment methods are shown during checkout.

Check the measurements and fit information provided for the individual style. Sizing can vary between products. If a measurement is missing or you would like help, open the chat window and share the product link, colour and size you are considering, or email our team.

Orders ship from Ningbo, China. Estimated delivery is around 10–20 days to the United States, 10–20 days to Europe and 5–12 days to Southeast Asia. Route availability and carrier conditions affect delivery. See our shipping policy for details.

Retail customers can request a return or exchange within 30 days of receipt. We cover return and exchange shipping for verified quality issues; buyers cover shipping for non-quality returns. Contact us before sending a parcel so we can provide the correct return instructions. Your statutory consumer rights remain unaffected. See our full return policy.

Contact adrian@maxnew.co with your order number and the email used at checkout. Please contact us promptly for changes or cancellations; we will check the order status and what can be arranged. Do not include card numbers or passwords.

On a product page, select the sizes, colours and quantities you need and add them to your quote list. Open the wholesale page to review your selection, then send your enquiry with your business and delivery details. We reply by email.

No. A quote request or trade application does not place an order or commit you to payment. Our team confirms stock, minimum quantities, pricing, delivery and payment terms before you decide to proceed. Wholesale prices are confirmed separately from retail prices.

Report quality issues within 15 days of receiving a wholesale order. Once verified, we arrange the return or exchange and cover the associated shipping. Non-quality wholesale returns are generally not accepted unless agreed in writing or covered by your contract.

The chat window connects you with the MAXNEW team through Shopify Inbox. Replies may not be immediate when our team is away. Share your product link or order number so we can help. You can also contact us by email.

Your selection is saved in this browser on this device. Clearing browser data or using a different device may remove or change the saved list. Send your quote request when you are ready so our team receives your selection.