Shipping policy

MAXNEW is operated by HONG KONG BESEA GROUP CO., LIMITED, Hong Kong. Orders ship from Ningbo, China.

Destinations and estimated delivery

We serve the United States, Europe, Southeast Asia and other international destinations where delivery is available. Availability for your address is confirmed at checkout or in your wholesale quotation.

Destination	Estimated delivery
United States	Approximately 10–20 days
Europe	Approximately 10–20 days
Southeast Asia	Approximately 5–12 days

These are estimates, not guaranteed arrival dates. Air freight or express options may be faster where available. Carrier schedules, customs clearance, holidays and the delivery address can affect timing. Contact us before ordering if you need delivery by a specific date.

Order preparation and shipping charges

Preparation depends on stock availability and the order. Any order-specific dispatch information and available shipping charges will be confirmed at checkout or with your quotation. Wholesale lead times and transport arrangements are confirmed with the order. A quote request does not reserve stock or place an order.

Customs and import charges

Cross-border orders may be subject to customs clearance and import charges. Please review the taxes and charges shown at checkout or in your quotation, and contact us before ordering if the treatment of duties is unclear. We will confirm the applicable arrangement for your order.

Delivery support

Check your delivery address before placing an order. For a delayed, damaged or missing parcel, email maxnew2009@protonmail.com with your order number and available tracking details. We will work with you and the carrier to investigate. Nothing in this policy limits your statutory rights or transfers consumer delivery risk contrary to applicable law.

For returns and exchanges, see our return policy.